This page covers common questions about orders, shipping, returns, and general store information.

Orders

How do I place an order?

Simply select the product you want, add it to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

Can I change or cancel my order?

Orders are processed quickly to ensure fast fulfillment. If you need to make changes, contact support as soon as possible. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

I didn’t receive an order confirmation. What should I do?

Check your spam or promotions folder. If you still cannot find it, contact support using the contact form on our website.

Shipping

Do you ship internationally?

Yes. Orion Tech offers worldwide shipping.

How long does shipping take?

Shipping times vary depending on location and product availability. Estimated delivery times are shown at checkout or on the product page.

Typical ranges:

• Domestic orders: 7–14 business days
• International orders: 10–20+ business days

Delays may occur due to customs or carrier processing.

How can I track my order?

Once your order has shipped, you will receive a tracking number by email.

Why is my tracking not updating?

Tracking updates may take a few days to appear depending on the carrier. This is normal in many international shipments.

Products

Are your products in stock?

Product availability is shown on each product page. If an item can be purchased, it is generally available for fulfillment.

Do products come with warranties?

Warranty coverage varies by product and supplier. If applicable, warranty details will be listed on the product page.

Payments

What payment methods are accepted?

We accept major credit and debit cards, along with other payment methods available at checkout through Shopify.

Is my payment secure?

Yes. All payments are processed securely through Shopify and trusted payment providers. We do not store full payment card details.

Returns & Refunds

Do you accept returns?

Yes, eligible items can be returned in accordance with our Return Policy.

How do I request a return?

Contact us through the contact form with your order details and reason for return. We will provide instructions if your request is approved.

How long do refunds take?

Refund processing times vary depending on your payment provider, typically 5–10 business days after approval.

Account & Support

Do I need an account to order?

No, you can check out as a guest.

How do I contact support?

Use the contact form on our website. Include your order number and details so we can assist efficiently.

When will I receive a response?

Most inquiries are answered within 1–2 business days.

Other Questions

Why don’t I see all product details?

Some product information is intentionally kept concise to improve clarity. If you need additional details, contact support.

Can product images differ from what I receive?

Minor variations may occur depending on supplier updates, but core functionality and specifications remain consistent with the listing.

If your question is not listed here, please reach out through the contact form and we will assist you directly.